For support and operations teams
Spreadsheet diagnostics for customer files
When a customer or vendor spreadsheet will not import, we help identify what is wrong so your team can explain the fix. Everything happens by email. There is no live chat, phone line, or ticket queue here.
When this helps
A customer file will not import
Headers do not match, columns shift, or the receiving system rejects the upload.
Records are duplicated or inconsistent
The same customer appears several times, or values are entered differently row to row.
You need to explain what to fix
The customer needs a clear answer about what is wrong before they resend the file.
How it works
- 1
Describe the file and the failure
Send the spreadsheet type, what the file is used for, and the exact problem you are seeing.
- 2
We review the issue
We look at the described structure and the failure, then identify the likely cause.
- 3
You get a written answer by email
A plain-language explanation of what is wrong and what to change before resending.
Please remove passwords, account numbers, and other highly sensitive information before sharing any file.
Catch problems before they reach your inbox
Clean That Sheet Guard runs inside Google Sheets and can check a spreadsheet before it is sent or imported, so fewer broken files reach your team in the first place.